Your plants are carefully wrapped and packed to prevent soil and plants from shifting while in transit. What can I expect when receiving a BWH package? The pickup location will be our Orlando retail store located at 2322 Edgewater Dr.
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Yes, you may select free local pick up when checking out outline. Orlando FL 32804 open Monday - Tuesday 11am - 5pm, Wednesday - Saturday 10am - 7pm & Sunday 10am - 5pm. Our greenhouse is closed to the public, but you can stop by our retail location located at 2322 Edgewater Dr. I'm local can I visit the BWH Greenhouse? We do not offer wholesale or bulk discount orders currently.
However, should your plant arrive damaged or in poor condition please connect with our support team upon arrival so we can make it right! Failure to contact us within the 48-hour window, provide proof of the issue or alter the plant may void refund/replacement opportunity.īecause these are live plants, we do not offer lifetime guarantee as proper care falls on the purchaser once the plant is out of our care. We ask that customers do not make changes or alterations to the plant prior to contacting our support team. If your plant arrives damaged or in poor condition, please contact us within 48 hours of delivery Customer must be able to provide proof of the issue at hand (either through photo or video) so our team is able to assess and quickly handle any problems that may arise. What should I do if my order arrived damaged? Typical turnaround time from ordering to delivery at your door is about 2 weeks. Transit time varies based on shipping method selected at checkout. Online orders are processed within 3-5 business days. If contacted after 24 hours, we will do our best to accommodate change requests but cannot guarantee a change can be made pending where your order is in the fulfillment process. Should you place an order and need to make a change simply connect with our team within 24 hours of placing the order. Due to the limited availability and weekly change in inventory offered, we do not accept changes or cancelations 24 hours after an order is placed. does not accept returns on any plant purchases.
Please be aware, all sales are final once shipped. The best way to connect with our team is to email: I return or exchange my online order?
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